Why was my referral discount not applied?
The referral discount is for new customers only. The same billing address or payment method as the referring account, an earlier purchase or an inactive link prevent it.
The referral discount (10 % off the first month) is only for new customers who come via another customer's link. If your order shows “Error redeeming the discount”, one of these usually applies:
- Billing address already in use: the selected billing address is already used by the account that shared the link. Referring yourself is not allowed. Please choose your own company's billing address.
- Payment method already in use: the card or account is already stored with the referring account. Please use your own payment method.
- Same VAT ID or organization: your company is already a customer via the referring account.
- Not a new customer: your account has already bought a suite. The discount only applies to the first order.
- Link no longer active or the referral program is currently paused.
- Plan: the discount applies to Suite S, M and L, not to Enterprise.
- Promo code: discounts cannot be combined. The higher one always applies.
The discount is checked and deducted automatically with your first order, no code needed. If none of these points applies, please contact our support.