Can we get our data back out?

Updated 20 October 2026

Yes, in full and at any time, and you can keep backups of your own. When the contract ends, we delete the data once you have exported it.

How is our suite separated from other customers?
Every suite has a virtual machine and GPU memory of its own, and there is no access between customers.
Where does our data live?
In Hetzner’s ISO 27001 certified data centers in the EU (Germany and Finland).
Is our data encrypted while it is being processed?
No. During inference, inputs and model sit unencrypted in GPU memory; that applies to any GPU-based AI.
Is our data used to train models?
No. Customer data is never used for training.

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